Custom charging profiles can be entered into the chargers to accommodate devices that do not confirm to the standards.  If you discover a product that doesn’t charge at the rate you believe it should, and we can get hold of the device for a few hours, we can create a custom profile for that device.  Using the diagnostics port this code can then be entered and assigned to a port, so no need to buy a separate charger for those awkward devices.

Below are devices that require a custom profile.

Device Profile Code
ASUS Nexus 7 Generation 1 tablet

Some Samsung tablets

04409C0E0468AD2A04008A0A04

Note: The profile code is a hexadecimal number, so contains only letters A to F and numbers 0 to 9.